This agreement determines the rights, laws, and obligations of the parties concerning the purchase of products (hereinafter referred to as the PRODUCT/PRODUCTS) by the person (hereinafter referred to as the BUYER) from the website (hereinafter referred to as the WEBSITE) through an electronic order form specifying the features, quality, quantity, sales price, payment terms, and delivery date of the PRODUCT. The seller company, EILINE LINGERIE LTD. STI. (hereinafter referred to as the SELLER), located at Zeytinburnu, Istanbul, Turkey (Tel: +90 538 688 05 78; Email: [email protected]) and the BUYER, as defined in the order form filled out electronically, agree to abide by the provisions of the Consumer Protection Law and the Regulation on Principles and Procedures for Distance Contracts. The announced prices and promises are valid until updated or changed. Prices specified for a limited time are valid until the end of the specified period.


The SELLER undertakes the following commitment to the BUYER (Consumer): “The Consumer has the right to withdraw from the contract within seven days from the date of delivery of the goods or signing of the contract without assuming any legal or criminal responsibility and without providing any reason, and we undertake to refund the purchase price upon the notification of withdrawal reaching the seller or provider.”

To exercise the right of withdrawal, written notification to the SELLER within this period is required. In case of exercising this right, the original invoice and a sample of the cargo delivery receipt indicating that the PRODUCT has been sent to the SELLER or a third party must be returned. The refund of the PRODUCT price is made to the BUYER within 20 (twenty) days following the receipt of these documents. In the case of credit card payments, the refund is made to the BUYER’s credit card. If the original invoice is not sent according to tax legislation, VAT and any other legal obligations cannot be refunded. The shipping cost of the returned product is covered by the BUYER.

The BUYER cannot exercise the right of withdrawal in the case of a PRODUCT produced according to the special requests and demands of the BUYER, or if modifications or additions are made to make it personalized, or if the nature of the PRODUCT makes it non-returnable, or if there is a possibility of rapid deterioration or expiration date when the PRODUCT is generally used or even if unused, when cosmetic or similar PRODUCTS are taken out of their packaging.


2.1. The BUYER acknowledges reading and being informed about the basic qualities of the products, sales price, payment method, and preliminary information regarding delivery on the WEBSITE and giving the necessary confirmation for the electronic sale.

2.2. The PRODUCT, packaged securely with its invoice, will be delivered to the delivery address specified by the BUYER on the WEBSITE within 10 days at the latest, and this period may be extended in cases requiring obligation.

2.3. If the PRODUCT is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

2.4. The BUYER is responsible for checking the PRODUCT at the time of delivery, and if there is a problem due to the cargo, rejecting the PRODUCT and making a report to the cargo company. Otherwise, the SELLER will not accept any responsibility.

2.5. If requested by the SELLER during the delivery of the PRODUCT, the BUYER is obliged to sign a printed copy of this Agreement. In any case, the Agreement approved by the BUYER during the shopping on the WEBSITE is sufficient and valid.

2.6. Unless otherwise specified in writing by the SELLER, the BUYER must have fully paid the price of the PRODUCT before taking delivery. If the PRODUCT price has not been paid to the SELLER before delivery, the SELLER may unilaterally cancel the contract and may not deliver the PRODUCT.

2.7. In the event that, after the delivery of the PRODUCT, the Bank/financial institution that provided the credit card, installment card, etc., does not pay the PRODUCT price to the SELLER, the PRODUCT will be returned to the BUYER within 3 days, with all expenses belonging to the BUYER. The SELLER’s rights, including but not limited to the collection of the PRODUCT price with default interest in case of default, are reserved. In case of default by the BUYER, a monthly default interest of 5% will be applied.

2.8. If, due to extraordinary circumstances (adverse weather conditions, earthquake, flood, fire, etc.), the PRODUCT cannot be delivered within the 30-day period and the delay exceeds 10 days, the SELLER will inform the BUYER regarding the delivery. In this case, the BUYER may cancel the order, order a similar product, or wait until the end of the extraordinary situation. If the PRODUCT price has been collected in canceled orders, it will be refunded to the BUYER within 10 days of the cancellation. The refund process in credit card payments is also made by crediting the BUYER’s credit card.

2.9. The BUYER may communicate their requests and complaints about the PRODUCT and the sale to the SELLER through the contact channels specified in the introduction section of the Agreement.


The records of the SELLER (including magnetic records such as computer-sound records) constitute conclusive evidence in the resolution of any disputes that may arise from this Agreement and/or its implementation; Consumer Arbitration Committees up to the value declared by the Ministry of Science, Industry and Technology, and in cases exceeding this, Consumer Courts and Enforcement Offices in the residential areas of the BUYER and the SELLER are authorized.

The BUYER declares, accepts, and undertakes that they have read all the conditions and explanations written in this Agreement and the integral part, the order form, received all sales conditions and other preliminary information, examined them, and fully accepted them.


Zeytinburnu, Istanbul, Turkey

+90 538 688 05 78